Cooperages 1912 Customer Experience Survey "*" indicates required fields Step 1 of 3 33% Cooperages 1912 wants to provide the best customer experience possible. As we evaluate processes, our customers’ needs are top-of-mind. To that end, we are asking you to complete this anonymous 10-question survey, which will help us understand your needs, current experience, and expectations. The collective responses will allow us to focus our efforts on the features and processes that are most important to our customers.SECTION 1: Product Awareness & Knowledge1. Check all statements with which you agree (Check all that apply)* I am aware that Cooperages 1912 sells the following wine barrel brands: Tonnellerie Quintessence, Tonnellerie Tremeaux, Maison Moussié, Heinrich Cooperage, World Cooperage I feel knowledgeable on more than one barrel brand from Cooperages 1912. I feel the marketing content that I have consumed for each brand clearly communicates the available products in the portfolio. The marketing content (brochures, ads, website, social media, etc) is easy to find and navigate. Additional Comments2. When I visit the brand websites, my purpose is to learn more about: (Choose up to 3)* Brand story Product details Recent news Environmental sustainability Contact info Other I don't visit the websites Specify other*Additional Comments3. Of the following statements, which one is MOST TRUE:*My knowledge of the wine barrels I currently purchase comes from ____________. My account manager Other winemakers Price lists and brochures Brand websites Other Specify other*Additional Comments4. How often do you consume marketing / media content about our brands?* Weekly Monthly Bi-monthly 3-4x per year Never Additional Comments5. What is your preferred method(s) of learning about our products? (Choose up to 3)* Account manager Printed marketing brochures Digital marketing brochures Website Social media Email newsletter Print ads Other Specify other*Additional Comments SECTION 2: Order, Delivery, Post-order Experience6. What do you value most in the order confirmation process? (Choose two)* Assistance from my Account Manager Simplicity of the process Speed of the process Order status updates Order confirmation accuracy Other Specify other*Additional Comments7. In your opinion, what is the most important part of an order delivery? (Choose two)* Arrives on my original delivery date Advanced notice on order delivery date Communication with the trucking company / driver Having one designated point of contact Real-time delivery tracking Shipping costs Other Specify other*Additional Comments8. After your barrels are delivered, what is your preferred follow-up method?* Phone call or text from Account Manager Personal email from Account Manager On-site visit from Account Manager Nothing, I am satisfied Other Specify other*Additional Comments9. What feature or process would you most like to see incorporated into the ordering experience in the future?* More information & materials presented to better understand barrel portfolios, new products, quality specifications, etc. Online customer dashboard (view current and past orders, order status, etc) Automated processes to make ordering easier / faster Real-time delivery tracking Other Specify other*Additional Comments10. Share a company (cooperage or other) you believe has a great customer experience and why you enjoy their ordering process.*Additional feedback: SECTION 3: Misc.Would you be willing to discuss your previous Cooperages 1912 customer experience or ideas?* Yes No Name* First Last Email* Phone
